|
Communication Skills
One of the biggest liabilities in the workplace is the inability to clearly communicate.
Direct tactful communication reduces misunderstandings and missed deadlines. Meet client expectations and
increase profits through improved communication. |
|
| Communicate with Confidence |
Strong people skills build strong organizations. Likewise, employees with insufficient
people skills are a detriment to organizations in terms of dissatisfied customers,
unhappy employees, and the inability to solve problems amicably. This results in unproductive
man-hours and unseen revenue losses.
What you may not know is that effective people
skills can be learned - just like any other skill. When organizations are filled with people
who know how to get great results working with others, everyone wins. There is less
miscommunication, better relationships and improved job performance.
. Work effectively with people whose communication styles differ from their own
. Analyze body language: Is it conveying a congruent message?
. Assess and improve personal communication strengths and weaknesses
. Establish immediate rapport: Help others feel valued, important and comfortable
. Eliminate offensive voice intonations: It's not what you say. but how you say it
"I have tried to evaluate my communication style. Being more introspective has helped me communicate more effectively.
Discussing and practicing have made me understand better."
J. May
Nature's Sunshine
|
Back to Top
|
|
| Wired That Way: Understanding Personalities |
Employees who recognize their own personality and the personalities of their co-workers are more productive, experience less stress and get along better with everyone. Understanding personality types and how we're wired, helps everyone maximize strengths and minimize weaknesses. "Wired That Way" personality assessment gives everyone profound insight into self and others.
Determining personality commonalities and differences help employees to relate, understand and appreciate their co-workers. They can support one another in using these skills and become a more effective and productive team.
. Identify innate core motive for thinking, feeling and acting
. Learn to identify others' personality style
. Learn to "flex" with different personalities
. Gain insight into "why we do the things we do"
. Build team cohesiveness by recognizing and appreciating difference
"I liked the information because it takes skill to listen and communicate. I enjoyed participating in groups and practicing the skills learned. Shauna has a good personality; open, assertive, happy, fun, and she keeps focused. She's a great speaker!"
S. Griffin
DWS
|
Back to Top
|
|
|
Conflict Management
Conflict is expensive. Mismanaged conflict decreases productivity, wastes valuable time, and distracts employees and supervisors. Dealing with difficult people and understanding another's perspective are skills everyone can use to manage conflicts and save money. |
|
| Staying Cool When things Heat Up! |
Conflict is inevitable. Hundreds of hours of manpower are wasted when employees rehash old issues,
involve supervisors in every dispute and blow things out of proportion. Everyone experiences disagreements,
difficulties and disappointments but many lack the skills to effectively manage conflict.
Managing conflict requires individuals to stay calm, think clearly and keep their cool.
. Identify and avoid "emotional triggers" that escalate to anger
. Understand how your thinking affects your ability to handle difficult people
. Control your emotions and take personal responsibility
. Recognize what's really bugging you and what do about it
. Discover a simple way to buy time in a conflict to respond with a level head
"This was a great experience! I am grateful to learn these concepts. I have had a lot of conflict in my life.and now recognize how much can be avoided in the future because of me. I will apply these skills at work as well as home to become a better person and employee."
R. Kupfer
Study Coordinator
|
Back to Top
|
| Dealing with Difficult People |
When it comes to communicating, difficult people are always the ones to put your skills to the test.
From co-workers to bosses to relatives, there are always going to be difficult people.
Tact and skill in handling difficult people are enviable traits. Even the best communicators can have their skills
tested when they encounter sarcasm, put downs, or embarrassing remarks.
Learning simple ways to respond to offensive comments while tactfully standing your ground is the
fundamental principle of this course. The ability to handle difficult people with assertiveness
and diplomacy is a valuable skill for anyone. People who can put out fires without burning bridges are
an asset to any organization.
. Diplomatically handle tough situations by knowing "what to say and when"
. Discover how your personality style affects the way you deal with conflict
. Recognize and eliminate "anger games" that escalate conflict
. Respond tactfully to "put downs, sarcasm, and insults"
. Gain powerful strategies for handling difficult situations without burning bridges
. Discover effective strategies for defusing an escalating argument
"This program was empowering! I learned that I have the power to eliminate conflict by the way I choose to respond to what another person says. I now have the skills and confidence to act instead of react! I can use these principles to deal with the difficult people in my life."
I. Morgan
Marketing Supervisor
|
Back to Top
|
|
|
Change
Change is ongoing. While you may not be able to change the circumstances around you, you can change your thinking. People with positive and accurate "thinking skills" are better able to adjust to ongoing changes, deal with unexpected challenges and reduce negative thinking habits. |
|
| Change Your Thinking, Change Your Life |
Change is constant.. Many employees struggle adjusting to new procedures, protocol and personnel.
While you may not be able to change the circumstances around you, you can change your thinking.
Learning to flow with change requires a shift in our thinking. By eliminating thinking errors and negative
thinking habits we gain a clearer perspective which improves our ability to adjust to change.
People with positive and accurate "thinking skills" are better able to adjust to ongoing changes,
deal with unexpected challenges and reduce negative thinking habits. Once these thinking skills are mastered,
employees will improve their ability to adapt to change, become more productive and negative attitudes will
be significantly reduced.
. Discover why attitude is more important than technical skills
. Recognize and eliminate sabotaging self-talk, beliefs & attitudes
. Understand change, personal responsibility and choice
. Uncover universal truths that affect success, happiness and relationships
. Learn how to keep smiling and have a good attitude - no matter what!
"I've been attending trainings for 6 years, since I've become a state employee. This is truly one of the best trainings I've attended. Shauna was energetic, lively and got her points across in a very pleasing way. No boring uninteresting presentation here! Shauna is a credit to trainers."
K. Stevens
Richfield Juvenile Court
"I loved this class!!! My boss told me your class would be life-changing and the most important one to go to. I appreciated how these principles are simple and there are not too many; I am excited to give them a try! I enjoyed your genuine personality. I love down-to-earth people."
T. Barney
Senior Clerk Retreat
|
Back to Top
|
|
|
|
|
|
|
| ©2008-2009 Shauna Kelly-Ward |
|
|
